Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Friday, April 27, 2012

Purported Samsung Galaxy S3 service manual and device render leak online

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Android Central


Another day, another batch of tantalizing Samsung Galaxy S3 details. Today it's a scan from the service manual for the device, along with a purported list of specs, which comes from unofficial Samsung blog SamMobile. If you've been following all the various leaks, the image above will be instantly recognizable from a handful of leaked photos we've seen over the past couple of weeks. Specifically, it's the spitting image of what one of these devices might look like with its plastic dummy shell removed. The phone's profile is also an exact match for the shape teased by Samsung Denmark on Facebook last week. So it's entirely possible this is our first look at the real, actual, final design for Samsung's new flagship phone.


What's particularly interesting is the inclusion of physical buttons -- absent in some leaked images we've seen, but alive and well in others. However, we've heard rumors that Samsung was considering both buttoned and buttonless designs for the Galaxy S3, so it makes sense that prototypes of both sorts might exist. Besides that, it looks like a thin, sleek phone, not a million miles away from the Galaxy Nexus.


As for the spec list, there's nothing too surprising there. A quad-core CPU had been rumored (and has now been confirmed by Samsung), though the 1.5GHz number seems a little off to us. The reported 4.8-inch screen is also interesting, as earlier leaks had indicated a 4.6 to 4.65-inch panel.


Despite the genuine appearance of the image, and ?SamMobile's? strong track record when it comes to leaking this sort of thing, we're still inclined to take things with a pinch of salt for the time being. With many different pre-release leaks floating around, the actual Galaxy S3 design remains shrouded in mystery, and there's no guarantee this isn't just some intermediary render. In any case, there's not long to wait now -- we'll be live from London in just seven days to bring you full coverage of exactly what Samsung unveils.


Source: SamMobile

Thursday, March 29, 2012

Motorola Korea steps up customer service by offering remote LogMeIn Rescue assistance

Rescue+Mobile


Motorola has amped up their customer service offerings in Korea.  Staring with the Motorola RAZR, customers seeking support will now be able to download LogMeIn ‘Rescue + Mobile for Motorola’ where Motorola representatives will be able to login and remotely control the devices of those needing assistance.



“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”


Rather trying to explain how to fix things, logging in remotely allows not only to address the issue faster but the actions are also visible to customer so that if it arise again, they'll know what to do in order to fix it themselves. Want to know more? The full press release is past the break.


Source: Motorola

Monday, March 26, 2012

HTCSense.com sync service shutting down from April 30 to make way for new cloud services

HTC Sense

The message above is currently displayed on HTCSense.com, informing visitors that HTC's online sync service will be shutting down from April 30. This gives HTCSense.com users just over a month to log in and download any contacts, text messages or other personal data on their account. The message is also being sent out by email to HTCSense.com account holders.

HTC says the move away from HTCSense.com is part of the transition to "new and improved" online services it's working on. With carriers preparing to launch the One X in Europe in just over a week, we'd guess that phone may be the first to see whatever HTC's cooking up.

In addition to the purge of personal data, HTC tells us that the online security and backup services are currently unavailable too, and that users should head to Google Play to download a replacement. Security apps like Lookout offer similar services, for a price.

In the meantime, we'll have to wait and see what HTC's future cloud plans entail. And we'll be hoping that the new service is a little more reliable than HTCSense.com. In our experience the service, which first launched on the Desire HD in late 2010, was temperamental at the best of times.

More: HTCSense.com